What personal data we collect and why we collect it

Purchase Process

We collect and retain your name, address, and e-mail information when you make a purchase from Transana.com.  We have to have your e-mail address to deliver your software and your purchase receipt (these come as two separate emails). We use your email address to determine your eligibility for free and reduced cost downloads and upgrades in the future.

We do not retain any credit card information.

Demonstration Download Page

We collect your name and e-mail address so that we can send you instructions to download the demo version of the software.  We retain e-mail and download information as part of our sales tracking process.

Contact forms

We need your name and email address to respond to your questions. We do not keep your information in a database.

Webinars and Workshops

We collect your e-mail address so that we can send you instructions for connecting to the Webinar or Workshop you have registered for.  We retain e-mail addresses as part of our sales tracking process.

Transana Cloud Service

TCS Liaison

The Transana Cloud Service subscriber provides the name and e-mail address of the project liaison during the Transana Cloud subscription process.  We send notification and confirmation e-mails regarding database and user account activities to the Liaison.  The Transana Cloud Service User Agreement outlines our policies concerning user data stored on the Transana Cloud Server.

TCS Users

The Transana Liaison provides name, username, password, and e-mail information as part of setting up Transana Cloud Service user accounts under their control.  This information is required for users to be able to access their project data on the Transana Cloud Service.   Transana staff send connection instructions to the specified users.  We may also send occasional messages about server maintenance issues.   The Transana Cloud Service User Agreement outlines our policies concerning user data stored on the Transana Cloud Server.

Cookies

Transana.com does not use cookies. 

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We do not sell or rent data to third parties under any circumstances.

How long we retain your data

Our web sites do not currently allow users to set up profiles, to make posts, or to leave comments.  We retain Transana Cloud Service accounts while they are connected with an active Transana Cloud Service subscription.  We retain Transana Mailing List information until users remove themselves using the Unsubscribe link at the bottom of each message we send using that tool.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.  Our site does not retain any of this information at this time.

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

What third parties we receive data from

We do not receive data from third parties.